Request for Service is simply that, a request for something to be fixed, carried out or notifying of something requiring repairs ie pot holes, road grading, footpath hazard, tree trimming/removal, enquiry on rates or water account, drainage nuisance, wandering dogs, noise and/or dust problems or missing signs.
A Complaint on the other hand is an expression of dissatisfaction with Council's decisions, policies, procedures, charges, employees, contractors/agents or the quality of service it provides.
It is important to note that a complaint is not the same as a request for service and a separate form is provided for completion. Each form states what is covered by the form. Also note that request for service submissions do not automatically have feedback or a response.
Compliment Form (PDF) (84.3 KB)